Refund and Cancellation Policy
Private Transportation Services
Last updated: June 6, 2026
1. General
This Cancellation and Refund Policy applies to all transportation services booked with Private Transportation Services, whether through our website, by phone, or through other authorized channels.
By making a booking, you agree to the terms of this policy.
2. Cancellations by the customer
2.1 Early cancellations
-
Cancellations made at least 24 hours in advance of the scheduled pickup time will not incur a cancellation fee.
-
In these cases, if you have already paid for the service, you may receive a full refund or a credit for a future service, as you prefer.
2.2 Late cancellations
-
Cancellations made less than 24 hours in advance of the scheduled pickup time will be subject to charging the insurance paid for that booking.
-
The rest of the service amount, if already paid, may be refunded or handled according to the conditions indicated at the time of booking.
2.3 No‑show
-
If the driver arrives at the pickup point and the customer does not show up and does not respond to contact attempts within a reasonable time (for example, 15–30 minutes, depending on the type of service and location), it will be considered a no‑show.
-
In the event of a no‑show, no refund will be issued and 100% of the service may be charged.
3. Changes to the booking
-
Changes to time, date, pickup address, or destination are subject to availability.
-
If a change involves a longer route, a different time, or a different vehicle type, the price may be adjusted.
-
Some last‑minute changes may be treated as a cancellation and new booking, and this policy will apply.
4. Cancellations and changes by the company
-
We may cancel or modify a service in cases of force majeure (for example, extreme weather conditions, natural disasters, civil unrest), safety issues, serious vehicle failures, or other circumstances beyond our reasonable control.
-
In such cases, we will make reasonable efforts to:
-
Provide an alternative vehicle, or
-
Reschedule the service, or
-
Issue a full or partial refund, as appropriate.
-
-
If we must cancel a service for internal and foreseeable reasons (for example, scheduling error), we will inform you as soon as possible and offer you a full refund or rescheduling at no additional cost.
5. Refunds
-
Approved refunds will be processed using the same payment method used for the original booking, unless we agree otherwise with you.
-
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
-
In some cases, we may offer you the option to receive a credit for future services instead of a refund.
6. Special services and events
-
For special services (for example, events, large groups, long‑distance bookings, or services with specific conditions), different cancellation and refund terms may apply, which will be clearly indicated at the time of booking.
-
In case of any conflict, the specific terms indicated for that special service will prevail.
7. How to request a cancellation or refund
To request a cancellation or a refund, please contact us with your booking information (name, date, time, confirmation number if available) through:
-
Phone: (305) 336-2418
We will review your case in accordance with this Policy and inform you of the decision and next steps.